Warranty

Simpson Strong-Tie Limited Warranty

 

This Limited Warranty applies to all Simpson Strong‑Tie products ("Products") purchased after the Effective Date while this Limited Warranty remains in effect, other than those Simpson Strong‑Tie products that have a separate Limited Warranty applicable to such products. Please consult strongtie.co.nz/warranty from time to time as this Limited Warranty may be updated by Simpson Strong‑Tie. All future purchases of Products are subject to the terms of the version of the Limited Warranty in effect as of the purchase date. Changes to this Limited Warranty document does not affect Products purchased before the effective date of the change.

This Limited Warranty must be read in conjunction with all applicable General Notes, General Instructions for the Installer, General Instructions for the Designer, Building Codes, Corrosion Information, and Terms & Conditions of Sale, along with any other information or specifications published by Simpson Strong‑Tie Company Inc. ("Simpson") or available on the strongtie.com website ("Website") or on the product package, label or product manual. All of this information is referred to collectively as the "Simpson Strong‑Tie Documentation." All applicable Simpson Documentation must be carefully reviewed before using any Product.

Simpson Strong‑Tie warrants, to the original end user purchaser only, that each Product will be free from substantial defects in materials, manufacturing and design if properly specified, installed, and maintained, and when used in accordance with the design limits and the structural, technical, and environmental specifications in the Simpson Strong‑Tie Documentation. This Limited Warranty is void and does not apply to any (a) Product purchased from an unauthorized dealer, retailer or distributor, (b) Product deterioration or damage due to environmental conditions or inadequate or improper handling, transportation, storage or maintenance, (c) cosmetic defects, including discolouration, (d) failure or damage caused by improper installation, application, mixing or preparation, (e) use of a Product in temperatures or environmental conditions outside the ranges specified for such Product in the Simpson Strong‑Tie Documentation, (f) use of a Product outside of its shelf-life specifications, (g) normal wear and tear, (h) failure or damage caused by the use of a Product with any fasteners, pins, screwstrips, products or accessories other than authentic Simpson Strong‑Tie products, (i) Product that was subjected to negligence or excessive or improper use, including any use not in accordance with the Simpson Strong‑Tie Documentation, (j) failure or damage caused by the building site, foundation, or any third-party products, building materials or components, (k) failure or damage caused by use of a Product in a structure that has a design or other defect or that does not comply with all applicable building codes, laws, rules and regulations, (l) modified Product, or any nonstandard use or application of a Product, (m) failure or damage caused by corrosion, termites or other wood destroying organisms, animal or insect activity, wood fungal decay, rot, mold, mildew, exposure to chemicals or other hazardous substances, a corrosive environment or materials, inadequate moisture protection, or premature deterioration of building materials, (n) failure or damage caused by an act of God, including any hurricane, earthquake, tornado, lightning, ice, snow, high wind, flood or other severe weather or natural phenomena, (o) installation services or workmanship, including any failure or damage caused by installation of any Product by any person other than a Simpson Strong‑Tie employee, whether or not in accordance with the Simpson Strong‑Tie Documentation, or (p) failure or damage caused by the gross negligence, willful misconduct, or other acts or omissions of the builder, general contractor, installer or any third party, including the building owner. Notwithstanding the foregoing, Simpson Strong‑Tie disclaims and does not provide any warranty under this Limited Warranty related to the design of any custom-order or non-catalogue Product.

Although Products are designed for a wide variety of uses, to the maximum extent permitted by applicable law, Simpson Strong‑Tie assumes no liability for confirming that any Product is appropriate for an intended use, and each intended use of a Product must be reviewed and approved by qualified professionals. Each Product is designed for the load capacities and uses listed in the Simpson Strong‑Tie Documentation, subject to the limitations and other information set forth in the Simpson Strong‑Tie Documentation.

Due to the particular characteristics of potential impact events such as earthquakes and high velocity winds, the specific design and location of the structure, the building materials used, the quality of construction, or the condition of the soils or substrates involved, damage may nonetheless result to a structure and its contents even if the loads resulting from the impact event do not exceed Simpson Strong‑Tie's specifications and the Products are properly installed in accordance with applicable building codes, laws, rules and regulations.

Product demonstrations, training, operator examinations, technical and customer support and other services provided by Simpson Strong‑Tie are based on Simpson Strong‑Tie's present knowledge and experience, are conducted for illustrative or instructive purposes only, do not constitute an express warranty of Product capabilities, specifications or installation and do not modify the applicable Limited Warranty for Products set forth herein. To the maximum extent permitted by law and unless otherwise agreed in writing by Simpson Strong‑Tie, any services provided by Simpson Strong‑Tie are provided without any representation or warranty of any kind, and Simpson Strong‑Tie assumes no liability for any representations or statements made as part of such Product demonstrations, training, operator examinations or other services. In the event of any inconsistency between any information provided during any such demonstration or service, and the information in any applicable Simpson Strong‑Tie Documentation, the information in the Simpson Strong‑Tie Documentation shall govern. In the event of any inconsistency between any information provided on the Website, and the information in any other Simpson Strong‑Tie Documentation, the information on the Website shall govern.

NOTE: IF YOU PURCHASED THE PRODUCT IN AUSTRALIA OR NEW ZEALAND, THEN THE SECTIONS BELOW IN BOLD ARE SUBJECT TO THE "AUSTRALIAN ONLY SECTION" OR THE "NEW ZEALAND ONLY SECTION" (AS APPLICABLE) AS SET OUT AT THE END OF THIS DOCUMENT.

ALL WARRANTY OBLIGATIONS OF SIMPSON STRONG‑TIE UNDER THIS LIMITED WARRANTY SHALL BE LIMITED, AT SIMPSON STRONG‑TIE'S ABSOLUTE DISCRETION, TO EITHER REPAIRING THE DEFECTIVE PRODUCT OR PROVIDING A REPLACEMENT FOR THE DEFECTIVE PRODUCT. THIS REMEDY CONSTITUTES SIMPSON STRONG‑TIE'S SOLE OBLIGATION AND LIABILITY AND THE SOLE AND EXCLUSIVE REMEDY OF PURCHASER AND, WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, EXCLUDES ANY LABOUR OR OTHER COSTS INCURRED IN CONNECTION WITH A WARRANTY CLAIM. PURCHASER ASSUMES ALL RISK AND LIABILITY ASSOCIATED WITH ANY USE OF THE PRODUCT, INCLUDING BUT NOT LIMITED TO SUITABILITY FOR ITS INTENDED USE.

THE LIMITED WARRANTY HEREIN IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, AND, WHERE LAWFUL, SIMPSON STRONG‑TIE DISCLAIMS ALL OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED OR STATUTORY WARRANTIES OR GUARANTEES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING OR TRADE USAGE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SIMPSON STRONG‑TIE BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES OR DIRECT OR INDIRECT LOSS OF ANY KIND, INCLUDING BUT NOT LIMITED TO PROPERTY DAMAGE, DEATH AND PERSONAL INJURY. SIMPSON STRONG‑TIE'S ENTIRE LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE DEFECTIVE PRODUCT. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

To obtain warranty service under this Limited Warranty, you must contact Simpson Strong‑Tie in either Australia or New Zealand (depending on country or residency), in which case refer to the contact details in the applicable jurisdiction-specific sections below, regarding any potential claim, no later than sixty (60) days after you discover the potential claim. Upon request by Simpson Strong‑Tie, you must provide Simpson Strong‑Tie with: (a) proof of purchase and written records evidencing, in reasonable detail, the date and manner of installation, application, mixing and preparation of the Products, as applicable, (b) a reasonable opportunity to inspect the site where the Product was installed, and (c) samples of the Products from the actual installation in sufficient quantities in order for Simpson Strong‑Tie to perform testing to determine whether or not the Product failed as set forth herein. Simpson Strong‑Tie may, in its absolute discretion, request that you return the allegedly defective Products to Simpson Strong‑Tie, in which case Simpson Strong‑Tie will issue a Return Materials Authorization (RMA), which must be completed and returned to Simpson Strong‑Tie with the Product. Simpson Strong‑Tie is not responsible for any costs or expenses incurred in connection with any inspection (other than by Simpson Strong‑Tie employees) or in connection with the return of Products to Simpson Strong‑Tie, but Simpson Strong‑Tie shall bear all costs and expenses incurred in connection with the shipment of replacement Products in the event that Simpson Strong‑Tie determines that the Product should be replaced in accordance with this Limited Warranty. If Simpson Strong‑Tie elects to repair or replace the Product, Simpson Strong‑Tie shall have a reasonable time to do so.

No one other than Simpson Strong‑Tie is authorized to change or add to this Limited Warranty. If at any time Simpson Strong‑Tie does not enforce any of the terms, conditions or limitations stated in this Limited Warranty, Simpson Strong‑Tie shall not have waived the benefit of said term, condition or limitation and can enforce it at any time. This Limited Warranty is extended only to the original end user purchaser and is not transferable. It is not intended nor shall it be construed to create rights in any third party.

For the purposes of this Limited Warranty, the Simpson Strong‑Tie entity that is giving the limited warranty is Simpson Strong‑Tie (New Zealand) Limited (trading as Simpson Strong‑Tie New Zealand Limited). The contact details for Simpson Strong‑Tie New Zealand Limited are:

52 Arrenway Drive, Rosedale, Auckland, 0632 New Zealand
Phone +64 9 4774440
sales.nz@strongtie.com 

This Limited Warranty is provided in addition to any statutory guarantees that apply under the Consumer Guarantees Act 1993 and does not limit or exclude any rights that you may have under that Act or any other applicable law that cannot be excluded.
Your sole remedy for a breach of this Limited Warranty shall be, at Simpson Strong‑Tie's discretion, Simpson Strong‑Tie either repairing the defective Product or providing a replacement for the defective Product. For the avoidance of doubt, this Limited Warranty does not cover any costs and expenses incurred with any inspection process or return of the product.

Simpson Strong‑Tie will not have any other liability for breach of this Limited Warranty (regardless of whether liability would arise in contract, tort including negligence, or otherwise), and Simpson Strong‑Tie will not be liable under this Limited Warranty for any economic loss, loss of profits, income business or revenue, or any indirect or consequential loss.

Subject to the above paragraphs, all statutory or implied conditions, guarantees and warranties relating to the Products and services provided by Simpson Strong‑Tie are excluded to the maximum extent permitted by applicable law.

The application of the United Nations Convention on Contracts for the International Sale of Goods (known as the Vienna Sales Convention 1980) is excluded. 

Simpson Strong-Tie Brand Tools One-Year Limited Warranty

Simpson Strong-Tie Company Inc. (“Simpson”) provides this Limited Warranty to original purchasers of the Simpson Strong-Tie® brand tool product (“Product”). This Limited Warranty is effective as of the date of purchase. This Product, if properly stored, maintained and used in compliance with all instructions and warnings, will be free from substantial defects in material and manufacturing for one year of purchase. This Limited Warranty does not cover normal wear and tear, as determined by Simpson in its absolute discretion, and is null and void with respect to: (a) any Product that was purchased from an unauthorized dealer, retailer or distributor, (b) any Product that was modified or altered, (c) any Product that was improperly or inadequately serviced or maintained, (d) any Product that was subject to negligence or excessive or improper use, including use in improper conditions, as determined by Simpson in its absolute discretion, (e) any failure or damage caused by the use of a Product with any accessories other than authentic Simpson products, or (f) any Product that was subject to any use not in accordance with the applicable specifications provided with the Product or on the strongtie.com website. If any Product fails to conform to this Limited Warranty, original purchaser's sole and exclusive remedy is either the replacement or repair, at Simpson's election, of the defective Product. Original purchaser must return the Product to Simpson along with satisfactory proof of purchase, with return shipping prepaid by original purchaser. To obtain warranty service, go to www.strongtie.com or contact Simpson promptly at (800) 999-5099. The repaired or replaced Product is warranted under the terms of this Limited Warranty.

THE LIMITED WARRANTY HEREIN IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, AND, WHERE LAWFUL, SIMPSON DISCLAIMS ALL OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING OR TRADE USAGE BEYOND THIS WARRANTY PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WHERE LAWFUL, UNDER NO CIRCUMSTANCES SHALL SIMPSON BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES OR DIRECT OR INDIRECT LOSS OF ANY KIND, INCLUDING BUT NOT LIMITED TO BODILY INJURY, DEATH OR PROPERTY DAMAGE. SIMPSON’S ENTIRE LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE DEFECTIVE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. SIMPSON IS IN NO WAY LIABLE FOR INCIDENTS RESULTING FROM USE WITHOUT PROPER CERTIFICATION OR DISREGARD OF INSTRUCTIONS AND WARNINGS. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

 

Quik Drive Limited Warranties

Limited Lifetime Warranty

This Two-Year Warranty applies to all Quik Drive tools purchased in Australia and New Zealand ("Products") and must be read in conjunction with the General Notes, Terms and Conditions of Sale, and Corrosion Resistance information on strongtie.com.au. The benefits given under this Warranty are additional to any other rights and remedies that you may have under a law in relation to the Products.

The relevant Simpson Strong‑Tie entity listed at the bottom of this Warranty warrants the Products to the original purchaser to be free from substantial defects in material, manufacturing, and design for a 2 year term from date of purchase, if properly stored, maintained and used. This Warranty does not provide a remedy for normal wear and tear or any Product that was: (1) purchased other than from an authorised Simpson Strong‑Tie Australia/Simpson Strong‑Tie New Zealand dealer, retailer or distributor; (2) modified or altered; (3) used with any fasteners other than authentic Quik Drive fasteners; (4) improperly serviced; or (5) subject to negligence or excessive use, or any use not in accordance with the printed materials provided with the Product as determined by Simpson.

 

This Warranty does not cover:

• Any screwdriver supplied with the Product that are manufactured by another company.
• Fasteners or other consumables purchased with the Product.

The following statement is provided where this Product is supplied to a buyer who is a "consumer" under the Australian Consumer Law:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

Procedure in claiming under this warranty:

 

Identifying a warranty claim

1. Less than 2 years have elapsed from the original date of purchase and you have original receipt/tax invoice as proof of purchase.
2. The Product:

• does not visually fit the description (i.e. does not resemble the packaging look or website images);
• when opened for the first time has loose items (i.e. washers, springs, pins, etc.) within the case; or
• no longer functions for its intended purposes (taking into account normal wear and tear).

Making a claim

1. If you believe the Product is damaged or defective, ensure the Product is no longer used for any purposes and safely store in original case and secure until repaired or replaced. 
2. Please make immediate contact with your closest Simpson Strong‑Tie region office to arrange shipment of the Product back to the address below.
3. A Simpson Strong‑Tie ticket number will be issued to you.

Remedy

If Simpson Strong‑Tie agrees that you have a valid claim under this warranty, depending on the circumstances, either a replacement tool will be sent to you or a Simpson Strong‑Tie representative will ensure the Product is promptly repaired and returned to you.

Simpson Strong‑Tie New Zealand Limited
52A Arrenway Drive, Albany
Auckland, New Zealand
Phone: (64) 09 477 4440
Email: sales.nz@strongtie.com

IF YOU ARE NOT A "CONSUMER" UNDER THE AUSTRALIAN CONSUMER LAW, SIMPSON STRONG‑TIE DISCLAIMS ALL OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL SIMPSON STRONG‑TIE BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES OR DIRECT OR INDIRECT LOSS OF ANY KIND, INCLUDING BUT NOT LIMITED TO PROPERTY DAMAGE AND PERSONAL INJURY. 

OTHERWISE, TO THE EXTENT THAT THE PRODUCT IS NOT OF A KIND ORDINARILY ACQUIRED FOR PERSONAL, DOMESTIC OR HOUSEHOLD USE OR CONSUMPTION, SIMPSON'S ENTIRE LIABILITY IS LIMITED TO THE REPLACEMENT OF THE PRODUCT OR THE SUPPLY OF EQUIVALENT PRODUCT, THE REPAIR OF THE PRODUCT OR THE COST OF DOING SO.

 

Repair, Protection and Strengthening (RPS) Systems and Products for Concrete and Masonry Limited Warranty

This Limited Warranty applies to all Simpson Strong-Tie Repair, Protection and Strengthening Systems and Products for Concrete and Masonry (“RPS Products”) purchased after the Effective Date while this Limited Warranty remans in effect, other than those Simpson Strong-Tie products that have a separate Limited Warranty applicable to such products. The duration of this Limited Warranty (“Warranty Period”) for each RPS Product is set forth below. For future purchases, please consult www.strongtie.com/limited-warranties, as this Limited Warranty may be updated by Simpson Strong-Tie from time to time. All future purchases of RPS Products are subject to the terms of the Limited Warranty in effect as of the purchase date.

This Limited Warranty must be read in conjunction with all applicable notes for Repair, Protection and Strengthening Systems for Concrete and Masonry, Technical And Installation Notes, Product Data Sheets, Product Safety Data Sheets (SDS), Building Codes, Corrosion Information, and Terms & Conditions of Sale, along with any other information or specifications published by Simpson Strong-Tie Company Inc. (“Simpson Strong-Tie”) or available on the www.strongtie.com website (“Website”) or on the product package, label or product manual. (All of this information is referred to collectively as the “Simpson Strong-Tie Documentation.”) All applicable Simpson Strong-Tie Documentation must be carefully reviewed each time any RPS Product is used.

Simpson Strong-Tie warrants, to the original purchaser only, during the Warranty Period, that each RPS Product will be free from substantial defects in materials, manufacturing and design if properly specified, installed, and maintained, and when used in accordance with the design limits and the structural, technical, and environmental specifications in the Simpson Strong-Tie Documentation. This Limited Warranty is void and does not apply to any (a) RPS Product purchased from an unauthorized dealer, retailer or distributor, (b) RPS Product deterioration or damage due to environmental conditions or inadequate or improper handling, transportation, storage or maintenance, (c) cosmetic defects, including discoloration, (d) failure or damage caused by improper installation, application, mixing or preparation, (e) use of a RPS Product in temperatures or environmental conditions outside the ranges specified for such RPS Product in the Simpson Strong-Tie Documentation, (f) use of a RPS Product outside of its shelf-life specifications, (g) normal wear and tear, (h) failure or damage caused by the use of a RPS Product with any fasteners, pins, screwstrips, products or accessories other than authentic Simpson Strong-Tie products, (i) RPS Product that was subjected to negligence or excessive or improper use, including any use not in accordance with the Simpson Strong-Tie Documentation, (j) failure or damage caused by the building site, foundation, or any third-party products, building materials or components, (k) failure or damage caused by use of a RPS Product in a structure that has a design or other defect or that does not comply with all applicable building codes, laws, rules and regulations, (l) modified RPS Product, or any nonstandard use or application of a RPS Product, (m) failure or damage caused by corrosion, termites or other wood destroying organisms, animal or insect activity, wood fungal decay, rot, mold, mildew, exposure to chemicals or other hazardous substances, a corrosive environment or materials, inadequate moisture protection, or premature deterioration of building materials, (n) failure or damage caused by an act of God, including any hurricane, earthquake, tornado, lightning, ice, snow, high wind, flood or other severe weather or natural phenomena, (o) installation services or workmanship, including any failure or damage caused by installation of any RPS Product, whether or not in accordance with the Simpson Strong-Tie Documentation, or (p) failure or damage caused by the gross negligence, willful misconduct, or other acts or omissions of the builder, general contractor, installer or any third party, including the building owner. Notwithstanding the foregoing, Simpson Strong-Tie disclaims and does not provide any warranty related to the design of any custom-order or non-catalog RPS Product.

Although RPS Products are designed for a wide variety of uses, Simpson Strong-Tie assumes no liability for confirming that any RPS Product is appropriate for an intended use, and each intended use of a RPS Product must be reviewed and approved by qualified professionals. Each RPS Product is designed for the load capacities and uses listed in the Simpson Strong-Tie Documentation, subject to the limitations and other information set forth in the Simpson Strong-Tie Documentation.

Due to the particular characteristics of potential impact events such as earthquakes and high velocity winds, the specific design and location of the structure, the building materials used, the quality of construction, or the condition of the soils or substrates involved, damage may nonetheless result to a structure and its contents even if the loads resulting from the impact event do not exceed Simpson Strong-Tie’s specifications and the RPS Products are properly installed in accordance with applicable building codes, laws, rules and regulations.

RPS Product demonstrations, training, operator examinations, technical and customer support and other services provided by Simpson Strong-Tie are based on Simpson Strong-Tie’s present knowledge and experience, are conducted for illustrative or instructive purposes only, do not constitute a warranty of RPS Product capabilities, specifications or installation and do not modify the applicable Limited Warranty for RPS Products set forth herein. Any services provided by Simpson Strong-Tie are provided without any representation or warranty of any kind, and Simpson Strong-Tie assumes no liability for any representations or statements made as part of such RPS Product demonstrations, training, operator examinations or other similar services. In the event of any inconsistency between any information provided during any such demonstration or service, and the information in any applicable the Simpson Strong-Tie Documentation, the information in the Simpson Strong-Tie Documentation shall govern. In the event of any inconsistency between any information provided on the Website, and the information in any other Simpson Strong-Tie Documentation, the information on the Website shall govern.

ALL WARRANTY OBLIGATIONS OF SIMPSON STRONG-TIE SHALL BE LIMITED, AT SIMPSON STRONG-TIE’S ABSOLUTE DISCRETION, TO EITHER REPAIRING THE DEFECTIVE RPS PRODUCT OR PROVIDING A REPLACEMENT FOR THE DEFECTIVE RPS PRODUCT. THIS REMEDY CONSTITUTES SIMPSON STRONG-TIE’S SOLE OBLIGATION AND LIABILITY AND THE SOLE AND EXCLUSIVE REMEDY OF PURCHASER AND, WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, EXCLUDES ANY LABOR OR OTHER COSTS INCURRED IN CONNECTION WITH A WARRANTY CLAIM. PURCHASER ASSUMES ALL RISK AND LIABILITY ASSOCIATED WITH ANY USE OF THE RPS PRODUCT, INCLUDING BUT NOT LIMITED TO SUITABILITY FOR ITS INTENDED USE.

THE LIMITED WARRANTY HEREIN IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, AND, WHERE LAWFUL, SIMPSON STRONG-TIE DISCLAIMS ALL OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING OR TRADE USAGE. IN NO EVENT WILL SIMPSON STRONG-TIE BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES OR DIRECT OR INDIRECT LOSS OF ANY KIND, INCLUDING BUT NOT LIMITED TO PROPERTY DAMAGE, DEATH AND PERSONAL INJURY. SIMPSON STRONG-TIE'S ENTIRE LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE DEFECTIVE RPS PRODUCT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

The Warranty Period for each RPS Product is set forth below:

RPS Products	Warranty Period
Simpson Strong-Tie Composite Strengthening System	5 Year
All other RPS Products	1 Year

 

As used herein, the term “System” means a group of RPS Products that are used together in the same installation. In order for the Warranty Period for a System to apply, the System must be comprised exclusively of RPS Products and must be installed by a Simpson Strong-Tie trained installer. Otherwise, the Warranty Period applicable to all other RPS Products shall apply.

To obtain warranty service, you must contact Simpson Strong-Tie promptly at (800) 999-5099 or at Simpson Strong-Tie Company Inc., 5956 West Las Positas Boulevard, Pleasanton, CA 94588, regarding any potential claim, no later than sixty (60) days after you discover the potential claim. Upon request by Simpson Strong-Tie, you must provide Simpson Strong-Tie with: (a) proof of purchase and written records evidencing, in reasonable detail, the date and manner of installation, application, mixing and preparation of the RPS Products, as applicable, (b) a reasonable opportunity to inspect the site where the RPS Product was installed, and (c) samples of the RPS Products from the actual installation in sufficient quantities in order for Simpson Strong-Tie to perform testing to determine whether or not the RPS Product failed as set forth herein. Simpson Strong-Tie may, in its absolute discretion, request that you return the allegedly defective RPS Products to Simpson Strong-Tie, in which case Simpson Strong-Tie will issue a Return Materials Authorization (RMA), which must be completed and returned to Simpson Strong-Tie with the RPS Product. Simpson Strong-Tie is not responsible for any costs or expenses incurred in connection with any inspection (other than by Simpson Strong-Tie employees) or in connection with the return of RPS Products to Simpson Strong-Tie, but Simpson Strong-Tie shall bear all costs and expenses incurred in connection with the shipment of replacement RPS Products in the event that Simpson Strong-Tie determines that the RPS Product should be replaced in accordance with this Limited Warranty. If Simpson Strong-Tie elects to repair or replace the RPS Product, Simpson Strong-Tie shall have a reasonable time to do so. Any RPS Products repaired or replaced under this Limited Warranty are subsequently warranted only for the remaining unexpired portion of the Warranty Period applicable to the original RPS Product.

No one is authorized to change or add to this Limited Warranty. If at any time Simpson Strong-Tie does not enforce any of the terms, conditions or limitations stated in this Limited Warranty, Simpson Strong-Tie shall not have waived the benefit of said term, condition or limitation and can enforce it at any time. This Limited Warranty is extended only to the original purchaser and is not transferrable. It is not intended nor shall it be construed to create rights in any third party.

 

Drill Bit Warranty Claims

 

Definitions & Procedures

Failures

Warranty claims will occur on less than 1/2 of 1% of the Simpson Strong-Tie Anchor Systems® carbide-tipped bits used. This estimate is based on experience with many millions of bits in various tools and materials.
The following information has been produced to enable you to improve your ability to fairly determine defects. BITS ARE WARRANTED FOR REPLACEMENT ONLY AND IN NO CIRCUMSTANCES WILL SIMPSON BE LIABLE FOR MERCHANTABILITY OR LOSS OF SERVICE.

If the defect is not obvious, please return the bit to our home office in Pleasanton, CA. Warranty decisions will be made within 48 hours after receiving the returned item(s).

 

Wear Life Guidelines

FOR BEST BIT WEAR LIFE / PRODUCTION OUTPUT USE THE FOLLOWING GUIDELINES:

• Ensure that the tool holders are in good shape. Deformation of the slots or contours of the bit shanks are a positive indication of tool holder wear. Worn tool holders reduce rotational and energy transfer efficiencies. Repair or replacement is required for efficient hole production.
• The lines of force should be kept as close as possible to 90° to the axis. The tool and bit should be kept directly in line with the hole.
• The bit should not be used as a hammer support when working in walls. Such use reduces energy transfer, slows rotation, accelerates flute wear, and is indicative of poor workmanship. The hammer should be supported at all times when working in walls.
• Only a slight "guiding pressure" is required to assist hammers when working on a horizontal surface. The weight of the hammer itself is almost sufficient for optimum production. Some guiding pressure absorbs recoil and assists in hole production. Obviously, compensation for the pressure which the weight of the hammer produces, must be made when working in ceilings and walls. Caution must be taken not to apply too much pressure as this retards hole production.
• Generally speaking, when a bit becomes very dull, it should be retired; it has done its job. Note: resharpening of drill bits voids the warranty.
• Bit life is generally measured by flute wear. We measure the diameter of the flutes directly behind the tip (area of most wear) and compare that reading to the diameter at the top of the bit (area of least wear). The resultant difference indicates wear life. If a measurement is greater than the standard shown in the chart, the bit is considered to be out of warranty.

Bit Failures

BIT FAILURES CAN OCCUR IN THE FOLLOWING WAYS:

 

KlevaKlip Limited Warranty [domestic/commercial]

Simpson Strong-Tie gives the warranty set out in this document for its KlevaKlip concealed fixing system, including Snap-Loc clips for ModWood and TREX composite decking.

Warranty Coverage: If KlevaKlip concealed fixing system, including Snap-Loc clips for ModWood and TREX composite decking:

• warps;
• cracks;
• splits;
• is adversely affected due to UV damage;
• suffers structural damage from pests; or
• contains material defects in materials or workmanship,

within:

• in the case of a residential application of the product, 25 years after it is purchased; and
• in the case of a commercial application of the product, 15 years after it is purchased,

Warranty Conditions: This warranty is valid provided that:

1. The product was installed and used in accordance with our instructions in a domestic/non-domestic application.
2. Within the Warranty Period, the original Purchaser provides evidence of the defect, the quantity of KlevaKlip concealed fixing system affected by the defect, and a receipt for the purchase of the defective KlevaKlip concealed fixing system or evidence of the age of the defective KlevaKlip concealed fixing system.

Exclusions: This warranty does not cover:

• Fair wear and tear, or minor splits or cracks around screws or nails.
• Damage caused by any natural event or disaster (such as fire, flooding, earthquakes, lightning, or storms) or as a consequence of movement or collapse of the structure to which the KlevaKlip concealed fixing system is affixed.
• Expenses incurred in claiming under the warranty.
• Site-specific audible tones occurring between decking boards.
• Damage which is caused intentionally, recklessly, or negligently (for example, damage caused by spilling solvents on the KlevaKlip concealed fixing system or dropping or storing heavy objects on the KlevaKlip concealed fixing system).
• Damage caused by environmental conditions, static electricity, or any cause beyond the control of Simpson Strong-Tie.
• Any fasteners not specified by Simpson Strong-Tie or stated in any KlevaKlip instructional installation videos.
• Costs and expenses incurred in removing the defective product or installing replacement materials, including, but not limited to, labor and freight.